Q#1: How Can I Order?
A: You can order from our website by following the steps shown in one of the two pictures below:
Q#2: Can I Change My Order?
A: Once you’ve hit the ‘place order’ button, we’re unable to make any changes to your order.
Q#3: When Will My Order Be Shipped?
A: After your payment is verified, it takes 3 to 5 days to process and ship your order.
Please allow 3-5 business days for processing before shipping. Thank you for your patience!
Q#4: Can I Change or Cancel My Order After Placing It?
A: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#5: Do You Provide Tracking Information?
A: Yes, you will receive an email with your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us at support@shopeaglestore.com or eagle@shopeaglestore.com.
Q: My tracking says “no information available at the moment.”
A: For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.at support@shopeaglestore.com or eagle@shopeaglestore.com
Q#6: Do You Offer Global Shipping?
A : Yes. including The US, UK, Australia & Canada , EU Countries , Gulf
Q#7: How Much Does It Cost to Ship to the Destinations Above?
A: We offer free shipping for orders over $100.
Q#8: Is My Personal Information Kept Private?
A: Yes, we prioritize protecting your information. We do not share your personal data with third parties without your explicit consent. Your privacy is key to the trust and confidence we maintain.
Q#9: What Can I Do If My Order Is Going to the Wrong Address?
A: If your parcel has already been dispatched, we are unable to change your shipping address for you.
Q#10: What About Customs?
A: We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
Q#11: How Long Does Shipping Take?
A: Shipping time varies by location. Here are our estimates:
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United States, UK, and Canada: 8-15 business days
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Europe: 10-20 business days
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Australia, New Zealand: 10-15 business days
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Gulf (Qatar, KSA, Kuwait, UAE): 10-15 business days
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India, Pakistan: 15-30 business days
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Malaysia, Vietnam, Singapore, Philippines: 10-15 business days
Please note that these estimates do not include our 2-3 days processing time.
Shipping Carriers: We work with USPS, Royal Mail, Canada Post, Australia Post, DHL, DPD, FedEx, SF Express (Shunfeng) and Ninjavan.
Q#12: Will My Items Be Sent in One Package?
A: For logistical reasons, items in the same purchase may be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@shopeaglestore.com or eagle@shopeaglestore.com and we will do our best to assist you.
You can track your orders through our Track Your Order page
