We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopeaglestore.com / eagle@shopeaglestore.com. Please note that returns will need to be sent to the following address: [you can email us to send you the address] 

You can always contact us for any return questions at support@shopeaglestore.com or eagle@shopeaglestore.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@shopeaglestore.com / eagle@shopeaglestore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopeaglestore.com /  eagle@shopeaglestore.com

Please note that we cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies

Products Damage :

We offer a full refund or a replacement if packages arrive are badly damaged - We offer a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches, etc.).

Notes:

- For fragile products, a refund is highly recommended.

- For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distance international delivery.

- For ordinary products, You shall complain or open a dispute with us within 5 days after packages are delivered.

- For electronic products, You shall complain or open a dispute within 10 days after packages are delivered.

-For incorrect products, we offer a full refund or replacement.

-For products with the wrong color, size which doesn't affect product function, etc., we offer a refund or resend if you provide a screenshot of your complaint including name, content, and date.

-Items must be sent back within 15 days of the delivery date.

-Items must be unworn, unwashed

-Damage, defective, or incorrect items must be reported within 2 days of delivery