Shipping Policy

Welcome to Eagle Online Store! We are committed to delivering exceptional shipping services to our customers worldwide. Please read our detailed shipping policy below to understand our processes.

Shipping Methods & Delivery Times

We ship packages using trusted carriers, including USPS, Royal Mail, Canada Post, Australia Post, DHL, DPD, FedEx, and Ninjavan. Delivery times vary by location:

• United States, UK, and Canada: 8–15 business days
• Europe: 10–20 business days
• Australia, New Zealand: 10–15 business days
• Gulf Countries (Qatar, KSA, Kuwait, UAE): 10–15 business days
• Southeast Asia (Malaysia, Vietnam, Singapore, Philippines, Thailand): 10–15 business days
• India, Pakistan: 15–30 business days
• Middle East (excluding Gulf Countries): 30–45 business days

 Delivery estimates exclude the 3–5 business days required for order processing.

Shipping Costs

• International Shipping: Shipping costs vary by region and are calculated at checkout. Free shipping is available on international orders exceeding $100.

Order Processing Time

Orders are processed within 3–5 business days. Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Restrictions

While we strive to ship worldwide, there are certain regions where shipping is unavailable. If your order cannot be delivered to your location, we will notify you promptly.

Order Tracking

All orders include tracking. You can track your orders through our Track Your Orders page.

You will also receive tracking details via email once your package is dispatched. If you do not receive tracking information within five days of shipment, please contact us at support@shopeaglestore.com or eagle@shopeaglestore.com.

Important Note: Tracking updates may take up to 5 business days after shipment. If you experience delays, please reach out to our support team for assistance.

Lost or Damaged Packages

Your satisfaction is our priority. If your package is lost or damaged during transit:

• Damaged Items: Contact the shipping carrier immediately to file a claim. Retain all packaging materials and damaged goods as evidence.
• Lost Items: If your package is lost, contact us at support@shopeaglestore.com or eagle@shopeaglestore.com for assistance. We will work to resolve the issue promptly.

Customs and Taxes

Customs fees and import taxes are the customer’s responsibility. These charges vary based on your country’s regulations. Please consult your local customs office for details.

Shipping Delays

Shipping times may be affected by external factors, such as peak periods, inclement weather, or global events. Due to COVID-19 restrictions, shipping delays may occur. Overwhelming volumes for shipping carriers during peak periods or adverse weather conditions may also result in longer delivery times. We appreciate your patience and understanding in such situations.

If you have further questions or need assistance, please contact us at support@shopeaglestore.com or eagle@shopeaglestore.com. We’re here to help and ensure your satisfaction with every purchase.

Refund Policy – Eagle Online Store

At Eagle Online Store, your satisfaction is our priority. We’ve crafted a clear and customer-friendly return and refund policy to ensure a seamless shopping experience.

30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your item.

Eligibility for Refunds

To qualify for a refund, please ensure:

• The item is unused, unworn, and in the same condition as when received.
• All original tags are attached.
• The item is in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

Exceptions:

• Custom or personalized products.
• Items marked as "Final Sale" at the time of purchase.

Note:   The "Final Sale" policy applies only to items noted as non-refundable. For most purchases, our standard return policy applies

Eligibility for Refunds

To qualify for a refund, please ensure:

• The item is unused, unworn, and in the same condition as when received.
• All original tags are attached.
• The item is in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

Exceptions:

• Custom or personalized products.
• Items marked as "Final Sale" at the time of purchase.

Note:  The "Final Sale" policy applies only to items noted as non-refundable. For most purchases, our standard return policy applies

Return Process

To initiate a return:

1. Contact our Customer Support team at support@shopeaglestore.com or eagle@shopeaglestore.com.
2. Include your order number and any relevant details (e.g., photos of damaged items).
3. Once approved, we’ll provide return instructions and the return address.

Processing Time for Returns:

• Once we receive your returned package, please allow 5–7 business days for us to process the return.
• We will notify you via email once the return has been inspected and approved.

Important: Items sent back without prior approval will not be accepted.

Refund Process

• Approved refunds will be issued to your original payment method within 10 business days after processing the return.
• If your refund hasn’t been processed within 15 business days, please contact us at support@shopeaglestore.com.

Note: Shipping and handling charges are non-refundable.

Exchanges

To exchange an item:

1. Follow the return process above to send back the original item.
2. Once the return is approved, you can place a new order for the desired item.

Return Shipping Costs

• Customers are responsible for return shipping fees unless the return is due to a mistake on our part or the item is defective.
• For defective or incorrect items, Eagle Online Store will cover the return shipping costs.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

1. Contact us immediately at support@shopeaglestore.com with photos of the item.
2. After reviewing your claim, we will provide either a full refund or send a replacement.

Important:

• Minor cosmetic imperfections (e.g., small scratches or wrinkles) may not qualify for refunds or replacements.
• Complaints for damaged or defective items must be submitted within 5 days of delivery.

Order Cancellations

• Orders can be canceled for a full refund before they are processed by our warehouse.
• Once processing begins, cancellations may no longer be possible.

Important Information

• All returns and exchanges are subject to inspection.
• Refunds will only be issued to the original payment method.
• We reserve the right to update this policy at any time.

For any questions or concerns, please contact us at support@shopeaglestore.com. Our team is here to assist you!

Thank you for choosing Eagle Online Store!